Refund Policy

At LoveGuru, we strive to offer high-quality relationship counseling services. Due to the nature of our services, we do not offer returns. However, we provide refunds and cancellations based on certain conditions if requested within 5 days of payment. Please review our policy carefully before buying any of our courses & services.

Refund Conditions:

Refund Request Window: Refunds can only be requested within 5 days of the initial payment. No refunds will be processed after this period.

Refunds for Counseling Sessions:
  • Cancellation Before Service: If you cancel a session before it is conducted, a partial refund may be provided. The refund amount will depend on the time of cancellation and the specific service booked.
  • Conversion of Services: If you wish to change the type of counseling service (e.g., from one-on-one to couples therapy), a conversion fee may apply. After adjusting the conversion fee, the remaining balance will be refunded to you.
Refunds for Counseling Sessions:
  • Case 1: If you paid Rs. 10,000 for an individual session and wish to convert to a couples session costing Rs. 8,000, a conversion fee of Rs. 1,000 will be deducted. The remaining Rs. 1,000 will be refunded.
  • Case 2: If you paid Rs. 10,000 for a session and wish to upgrade to a premium service costing Rs. 12,000, you will need to pay the additional Rs. 2,000 after deducting the conversion fee of Rs. 1,000.
  • No Refunds for Completed Services: Once a counseling session is conducted, no refunds will be provided, regardless of the circumstances.
  • Special Cases: Refunds may be granted in exceptional cases such as factual errors, duplicate payments, or mistaken transactions that cause unreasonable loss. Such requests must be made within 5-7 days of the transaction.
Non-Refundable Fees:
  • Service fees for completed sessions, including any materials or digital content provided, are non-refundable.
  • Any extra charges incurred by the customer, such as bank fees or service charges, will not be refunded.
Refund Processing:
  • Refunds will only be processed to the original payment method.
  • Refund amount will be credited within 5 days
  • All refunds will be subject to verification of account holder credentials.
  • We do not offer refunds via cheque or cash; only online refunds are available.
Multiple Requests and Documentation:
  • Multiple refund requests for the same service will not be entertained.
  • Valid documentation, including a valid invoice, is required to process any refund request.
Liability:
  • While we ensure our payment gateway is secure, we do not guarantee protection against unauthorized data use or theft.
  • Neither we nor our payment service provider are liable for damages or losses resulting from payment transmission issues.
  • Chargebacks: Chargebacks will be considered only if we fail to deliver the promised services after receiving payment.
Policy Updates:

We reserve the right to update this Refunds and Cancellations Policy periodically. Please review this policy regularly before buying our courses & services.